SHIPPING

Where can I ship my order with DPD next day delivery?
DPD next day delivery is available to mainland UK. Please note that certain postcodes in Scotland, Northern Ireland, and other remote or offshore areas might not be eligible for next day delivery.

Can I ship my order to remote and offshore areas in the UK?
Yes, either DPD or Royal Mail ship to remote and offshore areas, including the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly. However, these locations may require an additional day for delivery.

What time should I expect my delivery?
Deliveries are typically made between 7 AM and 6 PM, though the exact time can vary based on several factors such as the courier's schedule and the destination's distance from the depot.

Can I track my shipment?
Yes, once your order has been shipped, you will receive a tracking number via email and SMS. You can use this number on the DPD website to check the status of your delivery.

What happens if I'm not available to receive my order?
If you're not available when DPD attempts to deliver your package, the courier will leave a card with instructions on how to arrange a redelivery or collect your package from a local depot.

Can I change my delivery address after the order has been shipped?
In most cases, once an order has been shipped, the delivery address cannot be changed. However, you may contact DPD customer service to explore any possible options.

What should I do if my order hasn't arrived on time?
If your order hasn't arrived by the end of the expected delivery date, please contact DPD customer service with your tracking number.

What are the shipping costs?
Shipping costs can vary based on the size and weight of your package, as well as the delivery location. You can calculate your shipping cost on the DPD website.

Can I arrange for a specific delivery time slot?
DPD does offer a 'Predict' service, where you can get a one hour delivery window on the day of delivery. However, choosing a specific time slot might not be possible.

How do I qualify for free shipping?

When you spend £70 or more, free standard shipping is automatically applied during checkout. Orders below £70 are charged a flat delivery rate of £6 within the UK.  The following products are bulky items and have a shipping cost of £15. They are not eligible for free shipping: FASCIA RELEASE ROLLER LARGE, CORE DOME, SPINAL ARCH, PULL UP PRO, AQUACORE 15KG, AQUACORE 25KG, AQUACORE 40KG.

RETURNS AND CANCELLATIONS
If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product.
 Fitness Systems United will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.

If you need to cancel your order, please contact us immediately at info@ptpfit.com; we may be able to cancel your order if it has not yet been shipped.

To make a claim, you must obtain a return authorisation number by email. 
Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info@ptpfit.co.uk. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty.

If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. 
If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Fitness Systems United.


Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.