Answers to most common questions about products, orders, shipments, and payments.
FAQ's
There is information available on our SAFETY & CARE page.
Please check all your order details carefully before processing your order. If you would like to change your shipping address, simply go to your profile to amend. This will help us to speed up the dispatching process.
DPD next day delivery is available to mainland UK. Please note that certain postcodes in Scotland, Northern Ireland, and other remote or offshore areas might not be eligible for next day delivery.
Yes, either DPD or Royal Mail ship to remote and offshore areas, including the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly. However, these locations may require an additional day for delivery.
Deliveries are typically made between 7 AM and 6 PM, though the exact time can vary based on several factors such as the courier's schedule and the destination's distance from the depot.
Yes, once your order has been shipped, you will receive a tracking number via email and SMS. You can use this number on the DPD website to check the status of your delivery.
If you're not available when DPD attempts to deliver your package, the courier will leave a card with instructions on how to arrange a redelivery or collect your package from a local depot.
In most cases, once an order has been shipped, the delivery address cannot be changed. However, you may contact DPD customer service to explore any possible options.
If your order hasn't arrived by the end of the expected delivery date, please contact DPD customer service with your tracking number.
Shipping costs can vary based on the size and weight of your package, as well as the delivery location. You can calculate your shipping cost on the DPD website.
DPD does offer a 'Predict' service, where you can get a one hour delivery window on the day of delivery. However, choosing a specific time slot might not be possible.
When you spend £70 or more, free standard shipping is automatically applied during checkout. Orders below £70 are charged a flat delivery rate of £6 within the UK. The following products are bulky items and have a shipping cost of £15. They are not eligible for free shipping: FASCIA RELEASE ROLLER LARGE, CORE DOME, SPINAL ARCH, PULL UP PRO, AQUACORE 15KG, AQUACORE 25KG, AQUACORE 40KG.
We accept both Visa, MasterCard, American Express, Apple Pay, Google pay, Shop Pay and PayPal.
Unfortunately, payments cannot be split between multiple credit cards. This means you must complete your transaction using a single card.
Please note that PTPFit.co.uk does not accept purchase orders, cash, cheques, or money orders as payment methods.
We strive to provide a smooth and secure payment process for our customers. If you encounter any issues, please do not hesitate to contact our customer service for assistance.
We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.
Please contact us immediately at info@ptpfit.co.uk; we may be able to cancel your order if it has not been packed/shipped yet.
Please contact us at info@ptpfit.co.uk within 30 days of the date recorded on the online order receipt and indicate your personal details, invoice number and product, along with the reason why you believe the product is faulty. We will exchange a faulty/defective product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.
