There is information available on our SAFETY & CARE page.
Please check all your order details carefully before processing your order. If you would like to change your shipping address, simply go to your profile to amend. This will help us to speed up the dispatching process.
DPD next day delivery is available to mainland UK. Please note that certain postcodes in Scotland, Northern Ireland, and other remote or offshore areas might not be eligible for next day delivery.
Yes, either DPD or Royal Mail ship to remote and offshore areas, including the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly. However, these locations may require an additional day for delivery.
Deliveries are typically made between 7 AM and 6 PM, though the exact time can vary based on several factors such as the courier's schedule and the destination's distance from the depot.
Yes, once your order has been shipped, you will receive a tracking number via email and SMS. You can use this number on the DPD website to check the status of your delivery.
If you're not available when DPD attempts to deliver your package, the courier will leave a card with instructions on how to arrange a redelivery or collect your package from a local depot.
In most cases, once an order has been shipped, the delivery address cannot be changed. However, you may contact DPD customer service to explore any possible options.
If your order hasn't arrived by the end of the expected delivery date, please contact DPD customer service with your tracking number.
Shipping costs can vary based on the size and weight of your package, as well as the delivery location. You can calculate your shipping cost on the DPD website.
DPD does offer a 'Predict' service, where you can get a one hour delivery window on the day of delivery. However, choosing a specific time slot might not be possible.
When you spend £70 or more, free standard shipping is automatically applied during checkout. Orders below £70 are charged a flat delivery rate of £6 within the UK. The following products are bulky items and have a shipping cost of £15. They are not eligible for free shipping: FASCIA RELEASE ROLLER LARGE, CORE DOME, SPINAL ARCH, PULL UP PRO, AQUACORE 15KG, AQUACORE 25KG, AQUACORE 40KG.
We accept both Visa, MasterCard, American Express, Apple Pay, Google pay, Shop Pay and PayPal.
Unfortunately, payments cannot be split between multiple credit cards. This means you must complete your transaction using a single card.
Please note that PTPFit.co.uk does not accept purchase orders, cash, cheques, or money orders as payment methods.
We strive to provide a smooth and secure payment process for our customers. If you encounter any issues, please do not hesitate to contact our customer service for assistance.
We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.
Please contact us immediately at info@ptpfit.co.uk; we may be able to cancel your order if it has not been packed/shipped yet.
Please contact us at info@ptpfit.co.uk within 30 days of the date recorded on the online order receipt and indicate your personal details, invoice number and product, along with the reason why you believe the product is faulty. We will exchange a faulty/defective product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.
APP FAQ
You can reset your password by selecting “I’m already a user” when you open the app and then “Forgotten your password”
Ensure your app is running off the latest version (you can check this in the App Stores). If that doesn’t work you may have signed up using a different email or password. Try resetting your password, and if you are still having problems, please email appfeedback@ptpfit.com and we will look into it for you.
If you would like to access, correct, amend or delete any personal information we have about you or register a complaint, please contact us by email at: info@ptpfit.co.uk. Our full privacy policy can be found here
The Premium subscription unlocks the entire exercise library, delivering hundreds of workouts along with access to our specialised short-term programmes. It also provides workout tracking so you can set your goals and track progress.
From your HOME screen select the menu bar (top right) then MEMBERSHIP. This will show what your membership is as well as a link to the app store you subscribed on.
Yes! We offer a 14 day free trial. You can cancel your subscription at any time during your trial and still retain access to Premium for the duration of your trial period.
You can access this from the main menu on your HOME screen. Make sure you select CONFIRM to save your changes.
Your subscription can be cancelled with the billing platform your subscription was purchased on, either Google Play or Apple Subscriptions at least 24 hours prior to your renewal date. You can find out more about how to cancel your Apple subscription here, or your Google Play store subscription here.
You’ll find the full range of PTP gear on the GEAR section. Select the item and you’ll find all the information about your gear and how to use it.
This can be done at the bottom of your HOME section or on the GEAR section.
We have a great range of resistance equipment to choose from. Depending on your goals, we’d recommend starting with our resistance tubes or bands, making sure you have a range of resistance levels. You can purchase these individually, or we’ve created some special bundles to make it easy for you to choose what is best for you.
The biggest difference between tubes and bands is the exercises you can perform.
- With the option for handles and the tube design, resistance tubes work in the same way as dumbbells and cable machines. This means they’re great for pressing and pushing exercises and pre-exercise warm-ups or alongside compound movements.
- Resistance bands are versatile and easy to integrate into weight training exercises to make them easier or harder. The loop design means they can move much more freely compared to resistance tubes, which works well with compound lifting movement, rehabilitation exercises, and general stretching.
Workouts have been designed to deliver a balanced, sports science-backed approach to fun, efficient, full body training. Your workouts will be customised based on the equipment you own, and you can set your own level of intensity (from light to sustained to powerful). You’ll get coaching tips during the workout, and we also have tutorials to help you get the most out of your PTP gear.
Your HOME will feature a recommended workout for the day. If you’d prefer another workout, you will find additional options suggested, or you can browse WORKOUTS which will be automatically filtered based on the gear you own.
You'll find a broad range of different workout types on the app including strength, flexibility, mobility, Pilates, Tabata, and HIIT. We’ve also combined these styles for workouts focussing on inner-core strength, helping mobilize your body while you are working from home, or building a strong booty.
Free workouts can be accessed once you have downloaded the app and set up your account.
The full workout library is unlocked when you subscribe to Premium.
You can set your default intensity level in you’re MY FITNESS PROFILE from the Menu on HOME and you can also change this before starting the workout in the INTENSITY section of the workout summary.
Yes, you will find instructions for this when you start a workout.
Programmes are designed to be completed over a specific period (weeks) to achieve a specific goal. Our 4-Week Foundations programme is a great place to start where we take you through the fundamentals of resistance training to help build core strength, muscle tone and flexibility. You can follow Foundations with our 360 programme (or do it on its own) which goes for 6-weeks and will transform your body from every angle with progressively more challenging workouts.